Service – Customer support

All OVO-TECH machines are covered by a 12-month warranty and extensive technical support, from remote assistance to on-site service. Even after the warranty expires, customers have access to a database of service materials and can count on fast, individually priced repairs.

Warranty

Warranty support – free repairs within 12 months of purchase.
Post-warranty support – access to our knowledge base and service materials, repairs at a personalized quote.
Remote technical support – email and phone consultations with our service team.
Service partners in North America and other regions who assist with installations and ongoing repairs.

Remote Assistance

We design machines to be easy to use and cost-effective to maintain.
We focus on simple service procedures, allowing the customer’s maintenance department to perform many tasks.
We provide instructions, diagrams, and materials that support daily operation and maintenance planning.

Spare Parts

OVO-TECH machines use standardized, readily available components.
This selection of parts allows for quick and easy local procurement of replacement parts, eliminating long delivery waits.
Thanks to the simple design of the devices, many repairs can be performed independently, based on our knowledge base and documentation.

Training centers and showroom

OVO‑TECH demonstration machines are available at our showroom in Arlington Heights (IL, USA), where we conduct presentations and training for customers.

We organize machine demonstrations and basic operation and maintenance training. Machine tests and technical consultations are also available on-site or online upon request.