Service – Customer support
All OVO-TECH machines are covered by a 12-month warranty and extensive technical support, from remote assistance to on-site service. Even after the warranty expires, customers have access to a database of service materials and can count on fast, individually priced repairs.
Warranty
- Warranty support – free repairs within 12 months of purchase.
- Post-warranty support – access to our knowledge base and service materials, repairs at a personalized quote.
- Remote technical support – email and phone consultations with our service team.
- Service partners in North America and other regions who assist with installations and ongoing repairs.
Remote Assistance
- We design machines to be easy to use and cost-effective to maintain.
- We focus on simple service procedures, allowing the customer’s maintenance department to perform many tasks.
- We provide instructions, diagrams, and materials that support daily operation and maintenance planning.
Spare Parts
- OVO-TECH machines use standardized, readily available components.
- This selection of parts allows for quick and easy local procurement of replacement parts, eliminating long delivery waits.
- Thanks to the simple design of the devices, many repairs can be performed independently, based on our knowledge base and documentation.
Training centers and showroom
OVO‑TECH demonstration machines are available at our showroom in Arlington Heights (IL, USA), where we conduct presentations and training for customers.
We organize machine demonstrations and basic operation and maintenance training. Machine tests and technical consultations are also available on-site or online upon request.
Service Team – Global Support
North America – Freshly Squeezed (US/Canada, installation and service)
Other countries/continents – OVO‑TECH Polska (service headquarters)
Service FAQ
Where are OVO-TECH machines manufactured?
All machines are manufactured at the factory in Starachowice, Poland.
What does "modular design" mean?
In the event of a fault, customers don’t have to wait for service; they receive a ready-made module for their own replacement by a maintenance technician.
What certifications confirm the quality of the machines?
The machines are NSF-certified, ensuring legal and safe contact with food.
Does the company have facilities in North America?
Yes, OVO-TECH has its own branch and a large warehouse in Arlington Heights, Chicago.
How many years of experience does the company have?
OVO-TECH has 21 years of experience manufacturing egg processing machines.
In how many languages are the video manuals available?
The instructional videos, linked via QR codes, are available in four languages: Polish, English, Spanish, and German.
Does machine installation require a crew to travel from Poland?
Online support and comprehensive video instructions are often sufficient, allowing customers to start up on-site.
Are spare parts readily available?
Yes, the company ensures full parts availability with short delivery times worldwide.
In how many countries are OVO-TECH machines currently operating?
Our equipment is present in 120 countries on every continent.
Can I count on engineering support after purchase?
Yes, engineering teams in Chicago and Europe are ready to support you at every stage of operation.